READ MORE: Southwest Flight Cancelations: What you may not know about rebooking flights, lost luggage "That means going to the customer service desk, getting online, getting on the phone." "As soon as you find out your flight is canceled, you want to see if you can get rebooked," Petenbrink said. More than 5,000 flights were canceled by Southwest on just Monday and Tuesday. Travel expert Troy Petenbrink said the travel mess with Southwest Airlines will be one for the history books. No doubt about it." Rebooking a Southwest Airlines flight Passengers we spoke to are frustrated to say the least. Apparently another casualty of the airline's complicated point-to-point scheduling system. Southwest hasn't given a clear answer why bags arrived as scheduled and others remain missing. TWU Local 555, the union that represents more than 17,000 Southwest Airlines ground workers said crews have been working 16 to 18-hour days during the holiday season.Īccording to the union president, some have gotten sick, and even gotten frostbite, over the past week while working outside in dangerously cold conditions. And just another way that that travelers have been completely separated from a travel experience that was supposed to be memorable, that was supposed to be heart-warming," said Saglie. "Airports have become baggage purgatory really across the country. He says stranded Southwest Airlines passengers have been hit with a double whammy.
"I say that this situation is as unprecedented as it is unbelievable," said Gabe Saglie, a senior editor with Travelzoo. We will make every attempt to reconnect customers with their baggage at no cost to the customer – we will use shipping partners to return baggage, where appropriate," Southwest Airlines said in a statement. "Our team is utilizing its standard procedures for returning baggage during irregular operations.
But the airline rep admitted phone lines will be busy because Southwest is receiving a high volume of customer service calls right now. Those who have already left the airport can call the airline’s customer service hotline at 1-80. "It's been rough we have our children with us, it's their first time flying," said Aqua Jones. The CEO says it needed to significantly reduce flights in order to get back on track after winter weather.Ĭustomers are urged to file a report at the airport’s baggage claim office before leaving the airport. Since Sunday, Southwest has canceled thousands of flights nationwide.
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Southwest Airlines CEO Bob Jordan gives update on cancellations
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